Terms and Conditions
Terms and Conditions
General Terms and Conditions
I. Basic Provisions
These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") are issued pursuant to Section 1751 et seq. of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code").
Patrik Oborný Company ID (IČ): 07798601 Registered address: Zbýšov 176, 683 52 Křenovice, Czech Republic
Contact details: E-mail: info@hunter-deco.cz Phone: +420 778 797 319 Website: www.hunter-deco.cz
(hereinafter referred to as the "Seller")
These Terms and Conditions govern the mutual rights and obligations of the Seller and any natural person who concludes a purchase contract outside their business activities as a consumer, or within the scope of their business activities (hereinafter referred to as the "Buyer"), through the web interface located on the website available at www.hunter-deco.cz (hereinafter referred to as the "Online Shop").
The provisions of these Terms and Conditions form an integral part of the purchase contract. Any deviating arrangements in the purchase contract shall take precedence over the provisions of these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the Czech language.
II. Product Information and Prices
Information about goods, including the prices of individual items and their main characteristics, is provided for each item in the Online Shop catalogue. Prices are stated inclusive of value added tax and all related charges. Prices remain valid for as long as they are displayed in the Online Shop. This provision does not exclude the conclusion of a purchase contract under individually negotiated terms.
Where goods cannot by their nature be returned by ordinary post, information about the costs of returning such goods is also provided. Where such costs cannot reasonably be calculated in advance, information will be provided that they may be required, along with an estimate of the maximum amount.
All product presentations in the Online Shop catalogue are for informational purposes only and the Seller is not obliged to conclude a purchase contract in respect of such goods.
The Online Shop publishes information about the costs of packaging and delivery. Such information applies only where goods are delivered within the territory of the Czech Republic.
Discounts on the purchase price cannot be combined with one another unless the Seller and the Buyer agree otherwise.
III. Order and Conclusion of the Purchase Contract
Any costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer. Such costs do not differ from the standard rate.
The Buyer may place an order for goods in the following ways:
- through their customer account, if they have previously registered in the Online Shop,
- by completing the order form without registration.
When placing an order, the Buyer selects the goods, the quantity, the payment method and the delivery method.
Before submitting the order, the Buyer is able to review and amend the data entered. The order is submitted by clicking the button "Order with obligation to pay" (or a button with an equivalent unambiguous meaning). The data provided in the order is considered correct by the Seller. The order is only valid if all mandatory fields in the order form are completed and the Buyer confirms that they have read these Terms and Conditions.
Upon receipt of the order, the Seller will promptly send the Buyer a confirmation of receipt to the e-mail address provided during the ordering process. This confirmation is automatic and does not constitute the conclusion of a contract. The current Terms and Conditions are attached to the confirmation. The purchase contract is concluded only upon acceptance (confirmation) of the order by the Seller, of which the Buyer is notified by a separate e-mail.
If the Seller is unable to fulfil any of the requirements stated in the order, they will send the Buyer a modified offer to their e-mail address. The modified offer is considered a new proposal for a purchase contract, and the contract is concluded in such a case upon the Buyer's confirmation of acceptance of the offer to the Seller's e-mail address stated in these Terms and Conditions.
All orders received by the Seller are binding. The Buyer may cancel an order until they receive notification of acceptance of the order by the Seller. The Buyer may cancel an order by phone or by e-mail to the contact details of the Seller stated in these Terms and Conditions.
In the event of an obvious technical error on the part of the Seller in the stated price of goods in the Online Shop or during the ordering process, the Seller is not obliged to deliver the goods at such an obviously erroneous price. The Seller will inform the Buyer of the error without undue delay and send a modified offer to the Buyer's e-mail address. The modified offer is considered a new proposal for a purchase contract, and the contract is concluded upon the Buyer's confirmation of acceptance to the Seller's e-mail address.
IV. Customer Account
Based on the Buyer's registration in the Online Shop, the Buyer may access their customer account. From their customer account, the Buyer may place orders for goods. The Buyer may also order goods without registration.
When registering for a customer account and when placing orders, the Buyer is obliged to provide all data correctly and truthfully. The Buyer is obliged to update any data in the user account whenever it changes. Data provided by the Buyer in the customer account and when placing orders is considered correct by the Seller.
Access to the customer account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access their customer account. The Seller shall not be liable for any misuse of the customer account by third parties.
The Buyer is not authorised to allow third parties to use their customer account.
The Seller may cancel a user account, in particular if the Buyer has not used their account for an extended period, or if the Buyer breaches their obligations under the purchase contract or these Terms and Conditions.
The Buyer acknowledges that the user account may not be available continuously, in particular with regard to necessary maintenance of the Seller's hardware and software, or necessary maintenance of third-party hardware and software.
V. Payment Terms and Delivery of Goods
The Buyer may pay the purchase price and any costs associated with the delivery of goods under the purchase contract in the following ways:
- by cashless transfer to the Seller's bank account No. 1106411013/3030, held at Air Bank,
- by cash on delivery upon handover of the goods,
- by cash upon personal collection at the Seller's premises,
- by cash or payment card upon personal collection at a Zásilkovna parcel pick-up point,
- via the Shoptet Pay payment gateway.
Together with the purchase price, the Buyer is obliged to pay the Seller the agreed costs of packaging and delivery. Unless expressly stated otherwise, the purchase price shall also include the costs of delivery.
In the case of cash payment, the purchase price is due upon receipt of the goods. In the case of cashless payment, the purchase price is due within 10 days of the conclusion of the purchase contract.
In the case of payment via a payment gateway, the Buyer follows the instructions of the relevant electronic payment service provider.
In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller's bank account.
The Seller does not require any advance payment or similar payment from the Buyer. Payment of the purchase price prior to dispatch of the goods does not constitute an advance payment.
Goods are delivered to the Buyer:
- to the address specified by the Buyer in the order,
- via a parcel pick-up point to the address of the pick-up point selected by the Buyer,
- by personal collection at the Seller's premises.
The delivery method is selected during the ordering process.
Delivery costs depending on the method of dispatch and receipt of goods are stated in the Buyer's order and in the Seller's order confirmation. If a method of transport is agreed upon based on a special request from the Buyer, the Buyer bears the risk and any additional costs associated with that method of transport.
Where the Seller is obliged under the purchase contract to deliver goods to a location specified by the Buyer in the order, the Buyer is obliged to accept the goods upon delivery. If, for reasons on the part of the Buyer, it is necessary to deliver the goods repeatedly or by a different method than stated in the order, the Buyer is obliged to pay the costs associated with repeated delivery or with the alternative delivery method.
Upon receipt of goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in the event of any defects, to notify the carrier immediately. If the packaging appears to have been tampered with, the Buyer is not required to accept the shipment from the carrier.
The Seller will issue the Buyer with a tax document – invoice. The tax document will be sent to the Buyer's e-mail address.
The Buyer acquires ownership of the goods upon payment of the full purchase price including delivery costs, but no earlier than upon receipt of the goods.
The risk of accidental destruction, damage or loss of the goods passes to the Buyer at the moment of receipt, or at the moment when the Buyer was obliged to accept the goods but failed to do so in breach of the purchase contract.
VI. Withdrawal from the Contract
A Buyer who has concluded a purchase contract outside their business activities as a consumer has the right to withdraw from the purchase contract without giving any reason and without any penalty.
The withdrawal period is 14 days:
- from the day of receipt of the goods,
- from the day of receipt of the last delivery of goods, where the subject of the contract is several types of goods or delivery in several parts,
- from the day of receipt of the first delivery of goods, where the subject of the contract is a regular repeated delivery of goods.
If the Seller has not provided the Buyer with information about the right of withdrawal in accordance with Section 1820(1)(f) of the Civil Code, the withdrawal period is extended by 1 year. However, if the Seller provides such information additionally during this year, the withdrawal period expires 14 days after the day on which the Buyer received the information.
The Buyer cannot withdraw from the purchase contract in cases set out in Section 1837 of the Civil Code, in particular:
- a) for the provision of services, if they were fully provided with the Buyer's prior express consent before the expiry of the withdrawal period and the Seller informed the Buyer before the conclusion of the contract that in such a case the Buyer has no right of withdrawal,
- b) for the supply of goods or services whose price depends on fluctuations in the financial market independent of the Seller's will, which may occur during the withdrawal period,
- c) for the supply of goods that were modified according to the Buyer's wishes or for their person,
- d) for the supply of goods that are subject to rapid deterioration, or goods that were irreversibly mixed with other goods after delivery,
- e) for the supply of goods in sealed packaging that the Buyer has removed from the packaging and which cannot be returned for hygiene reasons,
- f) for the supply of audio or video recordings or computer programs, if the Buyer has broken the original packaging,
- g) for the supply of digital content, if it was not delivered on a tangible medium and was delivered with the Buyer's prior express consent before the expiry of the withdrawal period, and the Seller informed the Buyer before the conclusion of the contract that in such a case the Buyer has no right of withdrawal,
- h) for accommodation, transport, catering or leisure activities, if the Seller provides these services on a specific date or within a specific period,
- i) for urgent repairs or maintenance to be carried out at a location specified by the consumer at their express request.
To comply with the withdrawal period, the Buyer must send the withdrawal declaration within the withdrawal period.
To withdraw from the purchase contract, the Buyer may use the model withdrawal form provided by the Seller, which forms an annex to these Terms and Conditions. The withdrawal from the purchase contract must be sent to the Seller's e-mail or postal address stated in these Terms and Conditions. The Seller will promptly confirm receipt of the form to the Buyer.
A Buyer who has withdrawn from the contract is obliged to return the goods to the Seller within 14 days of withdrawal. The Buyer bears the costs of returning the goods to the Seller, including where the goods cannot be returned by ordinary post due to their nature.
If the Buyer withdraws from the contract, the Seller will return all funds received, including delivery costs, without undue delay and no later than 14 days from the withdrawal, in the same manner. The Seller will return the funds by a different method only if the Buyer agrees and if no additional costs are incurred by the Buyer.
If the Buyer chose a delivery method other than the cheapest method offered by the Seller, the Seller will refund the delivery costs only up to the amount corresponding to the cheapest delivery method offered.
If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds before the Buyer hands over the goods or proves that the goods have been dispatched to the Seller.
The goods must be returned undamaged, unworn and unsoiled and, if possible, in the original packaging. The Seller is entitled to unilaterally set off any claim for compensation for damage to the goods against the Buyer's claim for a refund of the purchase price.
The Seller is entitled to withdraw from the purchase contract due to stock depletion, unavailability of goods, or where the manufacturer, importer or supplier of the goods has discontinued production or import. The Seller will promptly inform the Buyer via the e-mail address stated in the order and will return all funds received, including delivery costs, within 14 days of the notice of withdrawal, in the same manner or in a manner specified by the Buyer.
VII. Rights Arising from Defective Performance
7.1 Seller's Liability for Defects
The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller warrants that the goods:
- a) conform to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,
- b) are fit for the purpose for which the Buyer requires them and to which the Seller has agreed,
- c) are delivered with the agreed accessories and instructions for use, including assembly or installation instructions.
In addition to the agreed characteristics, the Seller also warrants that the goods:
- a) are fit for the purpose for which goods of that type are normally used, also with regard to the rights of third parties, legal regulations, technical standards or codes of conduct of the relevant sector,
- b) in terms of quantity, quality and other characteristics, including durability, functionality, compatibility and safety, correspond to the usual characteristics of goods of the same type that the Buyer may reasonably expect, also with regard to public statements made by the Seller or another person in the same contractual chain, in particular through advertising or labelling,
- c) are delivered with accessories, including packaging, assembly instructions and other instructions for use, that the Buyer may reasonably expect,
- d) correspond in quality or workmanship to the sample or model provided by the Seller to the Buyer before the conclusion of the contract.
7.2 Presumption of Defectiveness
If a defect manifests itself within one year of receipt of the goods by the Buyer, it is presumed that the goods were defective at the time of receipt, unless the nature of the goods or the defect precludes this. This period does not run during the time the Buyer cannot use the goods if they have legitimately reported the defect.
The Buyer may report a defect that manifests itself on the goods within two years of receipt.
7.3 When the Buyer Has No Right Arising from Defective Performance
The Buyer has no right arising from defective performance if:
- the Buyer caused the defect themselves,
- the Buyer knew before receipt that the goods had a defect and accepted them nonetheless,
- the goods are sold at a reduced price – in respect of the defect for which the reduced price was agreed,
- it is wear and tear caused by normal use,
- it is used goods – in respect of a defect corresponding to the degree of use or wear that the goods had upon receipt,
- it follows from the nature of the goods.
7.4 Buyer's Rights Arising from Defective Performance – Hierarchy of Remedies
If the goods are defective, the Buyer may request that the defect be remedied. The Buyer may, at their choice, request:
- a) repair of the goods, or
- b) replacement with new defect-free goods (exchange),
unless the chosen remedy is impossible or disproportionately costly compared to the other; this is assessed in particular with regard to the significance of the defect, the value the goods would have without the defect, and whether the defect can be remedied by the other method without significant inconvenience to the Buyer.
The Seller will remedy the defect within a reasonable time after it has been reported, so as not to cause the Buyer significant inconvenience, taking into account the nature of the goods and the purpose for which the Buyer purchased them.
The Buyer may request a reasonable price reduction or withdraw from the contract if:
- a) the Seller has refused to remedy the defect or has not remedied it within a reasonable time after it was reported without causing the Buyer significant inconvenience,
- b) the defect recurs,
- c) the defect constitutes a material breach of the contract,
- d) it is apparent from the Seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the Buyer.
The Buyer may not withdraw from the contract if the defect is insignificant. It is presumed that the defect is not insignificant.
7.5 Quality Guarantee
If the goods, their packaging, the instructions accompanying the goods or advertising in accordance with other legal regulations state a period during which the goods may be used, the provisions on quality guarantee shall apply. Under the quality guarantee, the Seller undertakes that the goods will be fit for use for their usual purpose for a certain period or will retain their usual characteristics.
7.6 Making a Complaint
The Buyer submits a complaint (claim for defective performance) to the Seller at the contact address or e-mail address stated in these Terms and Conditions.
When making a complaint, the Buyer is obliged to inform the Seller of the remedy they have chosen. A change of choice without the Seller's consent is only possible if the Buyer requested repair of a defect that turns out to be irreparable.
The Seller is obliged to issue the Buyer with written confirmation of when the Buyer exercised their right, what the complaint contains and what remedy the Buyer requires, as well as confirmation of the date and method of handling the complaint, including confirmation of any repair carried out and its duration, or a written statement of reasons for rejecting the complaint.
The complaint, including the removal of the defect, must be resolved without undue delay, no later than 30 days from the date the complaint is made, unless the Seller and the Buyer agree on a longer period. The expiry of this period without resolution is considered a material breach of the contract and the Buyer has the right to withdraw from the purchase contract or to request a reasonable price reduction. The moment of making a complaint is the moment when the Buyer's declaration of intent (exercise of the right arising from defective performance) reaches the Seller.
The Seller will inform the Buyer of the outcome of the complaint in writing.
In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred costs arising in connection with making the complaint.
The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 1914 to 1925, 2099 to 2117 and 2158 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.
VIII. Delivery
The contracting parties may deliver all written correspondence to each other by electronic mail.
The Buyer delivers correspondence to the Seller at the e-mail address stated in these Terms and Conditions. The Seller delivers correspondence to the Buyer at the e-mail address stated in their customer account or in the order.
IX. Personal Data
All information provided by the Buyer in the course of cooperation with the Seller is confidential and will be treated as such. Unless the Buyer gives the Seller written consent, the Seller will not use the Buyer's data in any way other than for the purpose of fulfilling the contract, except for the e-mail address, to which commercial communications may be sent, as this is permitted by law, unless expressly refused. Such communications may only relate to similar or related goods and may be unsubscribed at any time in a simple manner (by sending a letter, e-mail or clicking a link in the commercial communication). The e-mail address will be stored for this purpose for 3 years from the conclusion of the last contract between the parties.
More detailed information on personal data protection can be found in the Privacy Policy [HERE].
X. Out-of-Court Dispute Resolution
The Czech Trade Inspection Authority, Central Inspectorate – ADR Department, with its registered office at Štěpánská 44, 110 00 Prague 1, Czech Republic, Company ID: 000 20 869, e-mail: adr@coi.cz, website: https://adr.coi.cz, is competent for out-of-court resolution of consumer disputes arising from the purchase contract.
The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, website: https://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
The Seller is authorised to sell goods on the basis of a trade licence. Trade inspections are carried out within their competence by the relevant trade licensing authority. The Czech Trade Inspection Authority supervises, within its defined scope, compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
XI. Final Provisions
All arrangements between the Seller and the Buyer are governed by the legal order of the Czech Republic. If the relationship established by the purchase contract contains an international element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of consumers arising from generally binding legal regulations.
The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.
All rights to the Seller's website, in particular copyright to the content, including the page layout, photos, videos, graphics, trademarks, logos and other content and elements, belong to the Seller. Copying, modifying or otherwise using the website or any part thereof without the Seller's consent is prohibited.
The Seller shall not be liable for errors caused by third-party interference with the Online Shop or by its use contrary to its intended purpose. The Buyer must not use any procedures when using the Online Shop that could have a negative impact on its operation, and must not carry out any activity that could allow them or third parties to unlawfully interfere with or use the software or other components of the Online Shop, or use the Online Shop or its parts or software in a manner contrary to its intended purpose.
The purchase contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
The Seller may amend or supplement these Terms and Conditions. This provision does not affect the rights and obligations arising during the validity of the previous version of the Terms and Conditions.
The annexes to these Terms and Conditions include a model complaint form and a model withdrawal form.
These Terms and Conditions take effect on 5 June 2025.
ANNEX NO. 1 – COMPLAINT FORM
Addressee: Patrik Oborný, Zbýšov 176, 683 52 Křenovice, Czech Republic E-mail: info@hunter-deco.cz
Submission of a Complaint
| Date of conclusion of contract: | |
| First and last name: | |
| Address: | |
| E-mail address: | |
| Phone: | |
| Goods being complained about: | |
| Description of defects: | |
| Proposed method of resolution (repair / replacement / discount / withdrawal): | |
| Bank account number (for any refund): |
I also request the issuance of a written confirmation of the complaint, stating when I exercised this right, the content of the complaint and my claim, including the date and method of resolution.
Date:
Signature:
ANNEX NO. 2 – WITHDRAWAL FORM
Addressee: Patrik Oborný, Zbýšov 176, 683 52 Křenovice, Czech Republic E-mail: info@hunter-deco.cz
Notice of Withdrawal from Contract
I hereby declare that I am withdrawing from the purchase contract:
| Date of conclusion of contract: | |
| Date of receipt of goods: | |
| First and last name: | |
| Address: | |
| E-mail address: | |
| Specification of goods to which the contract relates: | |
| Method of refund: | |
| Bank account number: |
If the Buyer is a consumer, they have the right, where goods were ordered via the Seller's online shop at www.hunter-deco.cz or another means of distance communication, except in cases set out in Section 1837 of Act No. 89/2012 Coll., the Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days of receipt of the goods, without giving any reason and without any penalty. The Buyer must notify the Seller of this withdrawal in writing to the Seller's address or by e-mail to the address stated on this form.
If the Buyer, as a consumer, withdraws from the purchase contract, they must send or hand over the goods to the Seller without undue delay, no later than 14 days from the withdrawal.
If the Buyer, as a consumer, withdraws from the purchase contract, the Seller will return all funds received (the purchase price of the delivered goods), including delivery costs, without undue delay and no later than 14 days from the withdrawal, in the same manner. If the Buyer chose a delivery method other than the cheapest method offered by the Seller, the Seller will refund delivery costs only up to the amount of the cheapest method. The Seller is not obliged to return the funds before the Buyer hands over the goods or proves that the goods have been dispatched.
Date: 5.6.2026
Signature: Patrik Oborný
